Call Carl May on 07768 140710

Mystery Customer Report

The power of a mystery customer visit should not be overlooked. Do you really know what is going on in your business when you are not there? Working in your own business day after day can sometimes cause you to become blinkered with certain aspects being over looked. I have uncovered many problems ranging from theft to illegal practises and at the end of the day it will be you who has to address the problem.

My reports cover every facet of the customer experience ranging from quality and presentation of food to cleanliness and staff attitude. Are your staff up selling and maximising your turnover or are they less than focused when you are away?

For a small investment you can have the answers to all these questions and many more.